Privacy Policy and Your Rights
Understand how we protect and handle your personal data
Our Approach to Your Privacy
At Dolanxira, your privacy is a priority. We follow Malaysia’s laws on data protection and ensure your information remains secure and confidential at every step.
This policy explains what information we collect, how it’s used, and your choices regarding your personal data. We are committed to keeping you informed and in control.
Personal Data We Collect
We collect only what is necessary to provide our services, including basic contact data when you get in touch and information you provide during sessions.
Information You Provide Directly
- • Your name, phone number, and email when contacting us
- • Details you share in forms or messages
- • Feedback or survey submissions
- • Requests about your emotional needs
- • Documents or files you upload if relevant
Information Collected Automatically
- • Technical device and browser details
- • Visit times and page views on our site
- • Language, region, and basic demographic info
- • Cookies and analytics tracking use
- • Referral source when accessing our website
How We Use Your Data
Your data is used to deliver requested services, respond to inquiries, and improve user experience, always with confidentiality and care.
- • Answer questions or provide support
- • Maintain client records securely
- • Improve site performance and content
- • Communicate updates and information
- • Personalize your service experience
- • Analyze anonymized usage patterns
- • Legal compliance as required
Our Promise: We never sell your personal data and take steps to prevent unauthorized access or misuse. Security is maintained at every level of our process.
How Your Data May Be Shared
Personal data is only shared with partners who support our operations, according to strict confidentiality agreements and as required by law.
Third-Party Service Providers
External services may assist with communication, analytics, or technical maintenance, subject to confidentiality obligations.
Legal Obligations
We cooperate with legal requests and follow Malaysian law for data disclosures when required by authorities.
Aggregated and Anonymous Data
Non-identifiable statistics may be used for reporting, without linking data to individuals.
Your Rights and Choices
You may access, update, or request deletion of your information. We respect all rights under Malaysian privacy law and support your control over your data.
- • Right to request a copy of personal data
- • Right to correct inaccurate information
- • Right to request deletion of data
- • Right to data portability in standard form
- • Right to object to certain processing
- • Right to limit processing under some circumstances
To exercise your rights or ask questions, please reach out to us using the contact information below. We respond promptly to all requests.
How We Protect Your Data
We apply technical and organizational measures such as secure servers, encrypted communications, and access controls to safeguard your data.
Technical Safeguards
- • Data encryption both in transit and at rest
- • Two-factor authentication for staff
- • Firewall and intrusion prevention systems
- • Ongoing monitoring for suspicious activity
Organizational Safeguards
- • Staff privacy training and protocols
- • Access to personal data is restricted
- • Immediate security policy reviews after incidents
- • Background checks on personnel when relevant
How Long We Keep Your Data
Personal data is only kept as needed for legitimate business, legal, or support purposes, then deleted or anonymized responsibly.
- • Account details held for service duration
- • Progress notes kept until request
- • Messages stored only as needed
- • Transaction records retained by law
- • Marketing preferences managed ongoing
You may request deletion at any time. We comply with retention limits and legal requirements.
Cross-Border Transfers
If data is transferred abroad, we require strong privacy protections and compliance with Malaysian law and partner standards.
- • Only where strictly necessary for support
- • With providers who guarantee secure handling
- • Data protection contracts in place
- • Regular privacy compliance checks
Cookies and Tracking
Cookies are used to improve your browsing experience and analytics. You can control cookie preferences at any time.
Types of Cookies We Use
- • Required for basic site functionality
- • Monitor site usage for improvements
- • Store choices and interface settings
- • Enable selected features and tools
You can adjust or withdraw cookie consent from your browser or cookie banner settings at any time.
Policy Changes and Updates
If we change this privacy policy, we’ll update the date and inform users through our website or direct communication.
- • Posting an announcement on our homepage
- • Email notice for clients with accounts
- • In-session verbal notice for current clients
- • Updated timestamp on this page
We encourage reviewing our policy regularly for any changes.
Contact Us About Privacy
Questions or requests should be emailed or phoned to our main office.
Dolanxira
Regus - Kuala Lumpur Bukit Bintang City Centre, Kuala Lumpur 55100 Malaysia
Phone: +60 7-075 2294
Email: content@dolanxira.world
Last updated: November 17, 2025
Effective date: November 17, 2025